Water Ketch Warranty

Water Ketch Warranty as of March 15th, 2018

Water Ketch Inc. (herein referred to as WK) shall: Replace defective parts at no charge for the first 90 days after installation.

WK shall correct craftsmanship errors at no charge within one year of installation.

We reserve the right to amend this warranty at any time.

GUARANTEE:                                      
WK guarantees it can solve any irrigation problem. Anywhere. Efficiently and effectively. 


DISCLAIMERS:

CONTROLLER PROGRAMMING

WK shall NOT be responsible for:

  • Loss of program due to power outage or low battery.
  • The payment of fines due to program not in keeping with water restrictions, unless specifically

stated in a yearly maintenance contract.

  • Unless WK has a contract with you to monitor your controller program weekly, WK is not
  • responsible for controller program on a seasonal basis. It is the customers responsibility to understand how to program the controller, and to monitor the program weekly as the season progresses for changes in weather.
  • We utilize a standard program of 2 start times; 12am and 3am, Watering 3 days per week; Monday, Wednesday, and Friday, 8 minutes on spray zones and 15-20 minutes on rotor zones.

 


WIRES

WK shall NOT be responsible for:

  • Cutting or nicking wire during a repair. This especially applies to shallow wire, such as invisible fence wire or Cable T.V. drop lines. This includes irrigation wire, phone wire, and Cable T.V.

NOTE: Water Ketch does call for locates when using machinery but does not call for locates when only using hand shovels.  WK can and will repair this wire if it is within our skill level to do so and will charge for it as a part of the regular service call.

 

BACKFLOWS

WK shall NOT be responsible for:

  • Performance of a Backflow during required inspections where applicable even if backflow is brand new. 
  • Backflow parts malfunctioning after a winterization.

 

VALVES

WK shall NOT be responsible for:

  • Electric valves stuck in the open or closed position that have not specifically worked on in the last 30 days.
  • Debris later found in nozzles and valves caused by a previous repair job such as soldering a backflow.

 


SPRINKLER HEADS AND NOZZLES

WK shall NOT be responsible for:

  • Damaged heads due to riser staying in the ‘up position’ due to age of seal or debris, and/or head being too low that we did not install.
  • The performance of impact rotors, including roots growing into the casing and making the head malfunction.
    • Even if we have recently serviced the system, an impact rotor can stop turning or become clogged because of the open mechanism design of the impact compared to the closed design of a gear rotor.
    • We only install gear rotors.
    • We will not install impact rotors.
  • The need for cleaning of small debris from nozzles after a service call is completed.
    • Nozzle cleaning is considered standard ongoing maintenance.
  • Fine tuning of the selection of nozzles on a system we did not install as a part of warranty.

 

DRIP ZONES

WK shall NOT be responsible for:

  • Thorough inspection of drip zones unless specifically requested.
  • The performance of any micro-spray system, even after repairs.
    • Emitters can easily clog and break.
    • Water Ketch does not recommend the use of micro sprays in general and has observed they have a low life expectancy and high damage rate.
  • Kinks in drip pipe caused during a repair made by WK.

 

LEAKS AND DAMAGES FROM LEAKS

WK shall NOT be responsible for:

  • Pinhole leaks, without having been previously contracted to perform a 24-hour pressure gauge check, using isolated conditions.
  • Water damages from any system not employing a master valve.
  • Damages caused by any portion of a sprinkler system we have not specifically, directly and previously serviced, no matter how may days or weeks it may take for us to arrive on a service call.
  • Finding leaks upon an initial inspection that take more than a couple of minutes to show.
    • We make every attempt to do thorough inspections, however, without doing a “closed system” test, (all nozzles turned off) on each zone, we cannot be responsible for leaks that appear after our inspection.
    • If leaks are small, the pressure on a zone may not be adversely affected enough for us to determine there is problem.
      • We may not look for leaks until the pressure is significantly affected or nozzles show signs of clogging from debris in the lines.
    • Often a leak starts small and will further split the pipe or enlarge the hole as it runs.
      • Leaks can begin to appear as quickly as the next day after a thorough inspection which did not initially show evidence of a leak or leaks.

 

PARTS

WK shall NOT be responsible for:

  • Discontinued parts, and/or change in part design that may adversely affect subsequent service calls or this warranty.
  • WK does not design or manufacture sprinklers. We select what we have found is the best in material and design.
    • We cannot be responsible for manufacturers products inherent design flaws.
    • We are NOT responsible for the performance of low grade hardware store materials, or for material supplied by the customer for the job. Generally, we will only use parts that we supply.
  • Hydraulic Conversion Kits

 

FREEZING CONDITIONS

WK shall NOT be responsible for:

  • Freeze damage due to the failure of a shut off valve which then seeps-by and fills system after winterization is complete.
    • We leave drains near the shutoff open after the winterization in complete to prevent the accidental filling of the system in the event the shut off does fail.
  • Any freeze damage occurring to an above ground backflow, one or more days after activation and inspection are complete.
    • This includes accumulated freeze cracks in internal plastic parts or whether we winterized system or not, UNLESS there is not an appropriate solid enclosure with additional insulation, protecting the unit.
  • Notifying customer of impending freeze, or the need for programming changes, unless WK is specifically contracted for those services.
  • 12” spray heads that crack due to head being installed too low, and/or having no check valve, and/or having no auto drain at the bottom, and/or are missing a nozzle so that snow can enter the body over the winter.

 

WINTERIZATIONS

WK shall NOT be responsible for:

  • Backflow parts malfunctioning after a winterization.
  • We apply air at 60 PSI.
  • There are some backflows that are made completely of plastic. It is not advised to blow air through these backflows and we will only do so if you understand we are not responsible for their performance after winterization.

 

Water Ketch Sprinkler Warranty

As of March 15th, 2018